Internet Branch
OUR COMPLAINT MANAGEMENT
We constantly improve the service quality of Garanti BBVA Fleet by taking into account the positive or negative opinions and suggestions of our customers. We update our business processes in line with changing customer needs so that our customers always receive much better service.
Your complaint is an opportunity for us to provide you with a better service ...
We are constantly working to ensure that all products and services we offer you are of high standards. We expect you to inform us instantly in case of trouble or negative situations from time to time. Thanks to the complaints we receive, we improve our products and services further and take the necessary measures to prevent the recurring of problem.
Thanks to our Customer Satisfaction Unit, we immediately follow up your complaint and resolve your problem within the scope of our Garanti BBVA Fleet Customer Satisfaction Principles.
OUR COMPLAINT MANAGEMENT PROCESS
We record every complaint you make to the Happy Customer Line.
We evaluate your complaint objectively.
We produce solutions as soon as possible by doing all the necessary investigations.
After the solution, we inform you.
CONTACT US FROM THE HAPPY CUSTOMER LINE.
Contact us instantly from our Happy Customer Line so that we can continuously increase your satisfaction and make it permanent.
Write to us
444 1 439 (Weekdays 08:30-17:30)
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